The Compliance page provides relevant and critical information regarding all regulatory requirements and established industry standards. To ensure the best care possible and adherence to all federal, state, and local guidelines, CARC staff and families should become familiar with the below resources and contact information.
The Consolidated Appropriations Act
The federal Consolidated Appropriates Act (CAA) has established new healthcare-related transparency protections for customers. To read more about the CAA, you can visit the below resources:
CCARC, Inc. operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with CCARC, Inc. by completing and submitting the
CCARC, INC Title VI Complaint Form. CCARC, INC investigates complaints received no more than 180 days after the alleged incident. CCARC, INC will process complaints that are complete.
Once the complaint is received, CCARC, INC will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgment letter informing her/him whether the complaint will be investigated by our office. CCARC, INC will notify the Connecticut Department of Transportation’s Title VI Coordinator of any Title VI complaints filed, within 10 business days of receipt.
CCARC, INC has 30 days to investigate the complaint. If more information is needed to resolve the case, CCARC, INC may contact the complainant. The complainant has 30 business days from the date of the letter to send the requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 60 business days, CCARC, INC can administratively close the case. A case can also be administratively closed if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a Letter of Finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. A LOF summarizes the allegations and the interviews regarding the alleged incident and explains whether any disciplinary action, additional training of the staff member, or any other action will occur. If the complainant wishes to appeal the decision, she/he has 30 days after the date of the letter or the LOF to do so.
A person may also file a complaint with:
The Connecticut Department of Transportation by filing a complaint with the Office of Contract Compliance, Attention: Title VI Coordinator, 2800 Berlin Turnpike, Newington, CT 06111
The Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE Washington, DC 20590
To submit a complaint, please download and complete CCARC's Title VI Complaint Form: